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Frequently Asked Questions

How to Reply to an email with a Signature

To use your email signature when replying to an email, do the the following:

1) Hit the reply button in Apple Mail
2) Exit Apple Mail by using the Menu button (the hardware button at the bottom of your iPhone)
3) Run the Email Signature app, and select your signature
4) Your selected signature will be inserted into the reply email
5) Compose and send the email as normal

Note: follow the same procedure to forward an email.

This process is required due to the limitations that Apple applies to ALL Third Party applications, Email Signature Pro included.

Signature - Facebook integration

Recently Facebook changed the way anyone accessing public pages on Facebook via their iPhone. Anyone trying to access a public profile page with a claimed name is prompted with a login page. Apparently, they require you to login before accessing these pages. However, while the url they create suggests that they take you to the page you requested after logging in, they do not do so.

Associating a signature with a particular email account

Like us, many of you have multiple email accounts. Yes, it would be cool if we could associate a signature with a particular email account.

Unfortunately, NO Third Party application on the iPhone has the ability to select a specific email account. Whenever Signature launches your Mail Application, it ALWAYS sets the email account to the default one. We agree, this is annoying!

To select another email account when you are in the email compose screen, tap on the From: field and it will allow you to choose a different email account to use to send the email.

Why do I need to use a Web image?

There have been a lot of requests to embed images rather than use a web image. We would love to too! Here's why we had to choose web images.

There are blue borders around the hotlinks when I receive a signature

*** Bug fix included in next release ***

Some browsers will put a blue border around images. We have submitted a fix for this and it will be available automatically in the next update.

Why are my phone numbers and address in blue and underline when the recipient receives the email?

If your text in the signature has an address, looks like a url eg. or a telephone, many browsers will take the text and make it an active link. On the iPhone it means, tapping on an address brings up Google Maps and tapping on a telephone number will bring up the phone dialer. In Yahoo mail, clicking on the telephone number will ask you to add the number to your contacts.

I can't find the URL for my image in Mobile Me Gallery

The Mobile Me Gallery interface doesn't support hot-linking to its images. i.e. there is no explicit URL that will allow you to link to a specific image.

The solution is to download the image from the Mobile Me Gallery, then
upload it to a free hosting service, for example ImageBucket, Flickr etc,
which do allow direct access to images.

We apologize for the inconvenience, but there's no reliable workaround the
Mobile Me Gallery restrictions.

How do I add an image to my signature?

You need to specify a image hosted on a free image hosting site like
Flickr, ImageBucket etc.

An example would be

We wanted to use images from the photo library initially. However if we
inserted a local image in the email, most email readers like Outlook,
Thunderbird or other web-mail readers do not display it, because this has
been, and still is a big spam issue. Currently only Apple products display

In the end, we compromised by referencing an image hosted on the Internet.

(Fixed) Signature causes my Mail application to sometimes crash.

We have found an problem with image URLs that have spaces in the URL. This may cause the Mail Application to crash on iPhones running 3.0 or later. It appears that any image url in html sent to the Mail app will cause it to crash. (spaces in other html like anchors etc. does not appear to have the same issue).

Solution or Workaround is:
a) When naming your images, make sure you do not put spaces eg. "my picture.jpg" should be "mypicture.jpg", "my_picture.jpg" or "my-picture.jpg" when you upload your picture to the website that is hosting your image.

How do I put in my LinkedIn custom username?

*** Update: this issue has been resolved in latest release ***

Currently Signature only supports the public profile url if you have not created a custom username. Signature has been modified to also accept LinkedIn usernames. The updated application is currently under review with Apple and will be available soon.

Currently we only support the non custom url format ie.

The workaround until the next update is either
a) Check if you have the old style link stored somewhere e.g. you emailed a friend or business colleague

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